Utica National Insurance Group Embarks on E-Learning Journey

Case Study - Utica National Insurance Group

In an effort to control training costs and deliver consistent online learning programs to its 1,500 countrywide employees, Utica National Insurance Group is launching an innovative online new-hire training program.  The E-Learning initiative is powered by the latest version of the popular FlexTraining Learning Management System.

FlexTraining is a complete Learning Management System which works with any web browser over the Internet or a corporate Intranet. It lets customers build, deliver, and manage custom online training and testing over a local or distributed network.

"Our initial online courses will play a key role in introducing new employees to the insurance industry and the Company," said Cherie Mullen, Director of Learning for Utica National.  Course topics among the introductory offerings will include ergonomic awareness, insurance essentials, and technical software training. Department-specific courses will then be developed and delivered online to Utica's entire employee population.

With FlexTraining, customers use "System Options" to quickly adapt the software to their specific needs, without programming. FlexTraining also comes with complete source code, for customers who need to customize their system beyond the considerable flexibility offered by numerous configuration options.

Course material is currently being developed as MS Word documents, HTML, and PowerPoint presentations, in conjunction with online testing and tracking features, creating a complete education management system.  "We're excited about this opportunity the system affords us to deliver learning programs to a wider number of people.  To the degree we can greater contribute to our employees' job success, we can contribute to the Company's success,"  Ms. Mullen said.

Utica National Insurance Group is based in upstate New York.  Founded in 1914, Utica sells through independent insurance agents and is among the top 75 property-casualty insurance organizations in the United States.