Professional Services



We'll handle it. Our wide variety of professional services insure that you have a total solution that grows with you. We have worked with customers and projects of every size and in every industry.




1. System Configuration: Setting options, policies, behaviors and technical values in the software menus



A flexible system like FlexTraining comes with many system options, operational settings, and user-definable behavioral policies. A customer's designated manager may adjust as part of a startup phase, while some customers will hire us to do these setup tasks. Best of all, configuration options and settings may be changed later on, with no risk of harming the system or your data. Reviewing and adjusting your flexible settings is a great way to learn the FlexTraining system!






2. Data Import/Export: Adding learners in a mass import or adding management users



FlexTraining offers several ways to add learners. One of them is a mass import feature that can be operated from the web-based FlexTraining Management Center. Typically, the customer performs lerrner imports, as needed, just as they enter individual learners as needed. If desired, the customer may ask us to actually perform the imports for them. The same can be said of exporting data for external purposes.






3. Manager Training: Skills, tips and strategies for administrators and course authors



You can be sure you are getting maximum value from your FlexTraining system when your managers have been given the "how to" knowledge for creating and managing training. Training covers all aspects of system operation and any special topics requested by you. For maximum retention, duration is four hours divided between two separate days.






4. Creating Learning Content With AI: We can create customized learning material that fits your subject matter to a tee.



Modern AI tools provide audio narrations, text content, images, drawings, etc. Even videos can be created by AI, although this technology is still improving. And everything created by AI fits into your FlexTraining Libraries and Courses just like content crerated by traditional means. This service is available to all companies and organizations, even those who are not even FlexTraining users.






5. Building Online Courses: Best practices and years of experience combine to produce solid online training and testing.



Of course, FlexTraining comes with a built-in, tightly integrated course authoring tool. As a result, most customers develop their own courses. However, we offer professional course authoring, and we have a lot of experience working with our own tools. For a reasonable fee, our creative services team can get you up and running quickly with a fully-developed catalog of courses. This may include Audio/Video/Image creation and editing.






6. Audit / Update Online Courses: Times change; make sure your online catalog of courses keeps up.



The day that a new course is launched, it begins to age. Content may become less accurate, products and company leaders may change, and regulations may change, making a compliance course obsolete. And technical advances, like the emergence of "responsive" content that stretches and shrinks according to the display device, can leave a course looking old or unprofessional. Regular updates and course edits should be a integral part of any E-Learning plan.






7. System Operation and Management: Managing the entire learning platform and simply delivering results.



Customers also have the option of not really running the FlexTraining system at all. We can perform the full range of management and operational tasks. This would include importing users, building courses, assigning skill groups, adjusting scores and progress, running reports, and distributing progress and completion results. In this scenario, we become a part of your training team.






8. Custom Modifications: For that particular operational requirement that just can't be met any other way



FlexTraining is based on a large number of user-definable behaviors, screens, and processes. Thus it is rare that an actual code-based customization needs to be made. But it does happen from time to time. Examples may include changing the nature or design of a feature or screen, adding fields to a screen, adding filters to a report, or customizing a process or form. We perform these customizations, which are usually very small, on a time-and-materials basis, or sometimes on a fixed-fee quote. In rare instances, a customization for a single customer may become a feature in the standard FlexTraining platform.








Need an estimate or a quote for one of more of the above? Just ask your account manager or submit a ticket to the Help Desk.



We make a living by providing value-add services to our customers. We are anxious to work with you. Contact us to start a conversation about how we can add value to your company or organization and cut your operating costs.











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